Comments on: SaaS ISVs need to leverage the value of SaaS throughout their organization http://www.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/ Drive Success. Fri, 21 Nov 2008 20:52:45 +0000 http://wordpress.org/?v=2.6.2 By: Freshbooks Announces Quarterly Industry Benchmarks | Metricz http://www.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-129 Freshbooks Announces Quarterly Industry Benchmarks | Metricz Wed, 15 Oct 2008 01:07:30 +0000 http://blog.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-129 [...] Check it out, and if you are a SaaS company, take note and learn from these guys. They get it, and they continue to come up with creative ways to leverage the delivery method. [...] [...] Check it out, and if you are a SaaS company, take note and learn from these guys. They get it, and they continue to come up with creative ways to leverage the delivery method. [...]

]]> By: Jesse Kliza http://www.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-101 Jesse Kliza Mon, 08 Sep 2008 01:38:04 +0000 http://blog.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-101 Hi Daniel, Thanks! I really believe that there is huge potential there for so many SaaS ISV's. One simple example I've used before is a shared knowledgebase. Let's say you have a help desk solution. Maybe late in the day one day on the west coast, Microsoft releases a patch for exchange that then introduces a new bug. This new bug takes down any exchange servers that it is applied to. Users of your help desk software are receiving tons of tickets for problems dealing with this new patch (Exchange server is down). A few users on the west coast find a workaround, and submit it to your share knowledgebase. The next morning, users of your software on the east coast wake up to a slew of tickets for this same problem. However, they also have the solution available to them and suggested to them, by your software, all thanks to another user. Hi Daniel,

Thanks! I really believe that there is huge potential there for so many SaaS ISV’s.

One simple example I’ve used before is a shared knowledgebase. Let’s say you have a help desk solution. Maybe late in the day one day on the west coast, Microsoft releases a patch for exchange that then introduces a new bug. This new bug takes down any exchange servers that it is applied to. Users of your help desk software are receiving tons of tickets for problems dealing with this new patch (Exchange server is down). A few users on the west coast find a workaround, and submit it to your share knowledgebase.

The next morning, users of your software on the east coast wake up to a slew of tickets for this same problem. However, they also have the solution available to them and suggested to them, by your software, all thanks to another user.

]]> By: Daniel J. Pritchett http://www.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-97 Daniel J. Pritchett Fri, 05 Sep 2008 20:45:01 +0000 http://blog.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-97 Great ideas on how connecting your isolated users to one another and allowing them to collaborate will provide great benefits for all contributors. There's a great bit in the book Wikinomics about this; I believe they called it it a mash-up culture. Great ideas on how connecting your isolated users to one another and allowing them to collaborate will provide great benefits for all contributors. There’s a great bit in the book Wikinomics about this; I believe they called it it a mash-up culture.

]]> By: Game Changing Business Application Design…Anywhere? | Metricz | Drive Success http://www.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-13 Game Changing Business Application Design…Anywhere? | Metricz | Drive Success Tue, 11 Dec 2007 19:22:43 +0000 http://blog.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-13 [...] applications, that leverage their network of users to create their core value. This is something I’ve written about in the past, and now Salesforce is just beginning to take this to the next level with their new [...] [...] applications, that leverage their network of users to create their core value. This is something I’ve written about in the past, and now Salesforce is just beginning to take this to the next level with their new [...]

]]> By: Jesse Kliza http://www.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-12 Jesse Kliza Wed, 05 Dec 2007 14:37:42 +0000 http://blog.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-12 UPDATE: You knew it would only be a matter of time before salesforce.com acted: http://blogs.zdnet.com/BTL/?p=7239 UPDATE: You knew it would only be a matter of time before salesforce.com acted:

http://blogs.zdnet.com/BTL/?p=7239

]]> By: Freshbooks - SaaS Through and Through | Metricz | Drive Success http://www.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-11 Freshbooks - SaaS Through and Through | Metricz | Drive Success Thu, 06 Sep 2007 13:32:31 +0000 http://blog.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-11 [...] In case you missed it, you can view my detailed post about this here [...] [...] In case you missed it, you can view my detailed post about this here [...]

]]> By: Sinclair Schuller http://www.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-10 Sinclair Schuller Fri, 31 Aug 2007 09:21:47 +0000 http://blog.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-10 Jesse - great expansion and good insight! Implementation of value above ROF can be tricky, but you've highlight some excellent implementation mechanics. Jesse - great expansion and good insight! Implementation of value above ROF can be tricky, but you’ve highlight some excellent implementation mechanics.

]]> By: Ben Kepes http://www.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-9 Ben Kepes Fri, 31 Aug 2007 07:22:20 +0000 http://blog.metricz.com/2007/08/saas-isvs-need-to-leverage-the-value-of-saas-throughout-thier-organization/#comment-9 excellent thoughts here - we're all on the same wavelength it seems excellent thoughts here - we’re all on the same wavelength it seems

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