Feb 5th 08 Posted by Jesse Kliza

The Company-Customer Pact

At the Customer Service is the New Marketing summit yesterday, they handed out this great Customer-Company pact to all attendees: It’s excellent, and I support it whole heartedly! Definitely check it... read more

Nov 19th 07 Posted by Jesse Kliza

Personal Branding Summit Recordings Available for Download

For those of you that missed it, the recordings from the Personal Branding Summit are now available for download. I just downloaded this one, which I’m really looking forward to listening to: Evangelizing Evangelists to Build a Business and Build your Brand – Guy Kawasaki with Krishna De, Tim DeMello, John Jantsch, Andy... read more

Nov 8th 07 Posted by Jesse Kliza

Personal Branding Global TeleSummit TODAY!

The Brand You World Global TeleSummit is going on today. I found out about this earlier today, via a tweet from Guy. Check it out! It’s free, and there are some GREAT topics being discussed. Here are some links to additional info about the summit, and... read more

Oct 20th 07 Posted by Jesse Kliza

Golden Fox Restaurant: Lessons in Customer Service

Golden Fox Restaurant is a fairly new restaurant located in downtown Troy, NY. Myself and a friend went there to eat the day after its opening, and we both ordered a veal and crab dish. When our dinner arrived, the dish was excellent, though we had expected that there would be actual lumps of crab in the dish, not just a sauce made with crab. When our waiter stopped back to check on us, we asked him if... read more