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Freshbooks Announces Quarterly Industry Benchmarks

FreshBooks Industry Benchmarks from FreshBooks on Vimeo. Today Freshbooks announced that they will be publishing aggregate benchmark data on a quarterly basis. They’ve been sending out this data...
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Interview with Dean Isaji of ThinkMentalModels

As someone who’s always been fascinated by the human mind and how we think and make decisions, I was very interested in the concept of multiple mental models, outlined by Charles Munger in Poor...
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Hidden Value in “Out of Market” Leads

Dealing With “Out of Market” Leads Regardless of how well you target your messaging and pre-qualify your leads, you can always do better.  In addition, you will always get some leads that...
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What do you do, Jesse Kliza?

Chris Brogan posted a question this morning, looking for feedback regarding what people felt new marketers and new media marketing agencies should be doing. As always, Chris’ post and the related...
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Are Titles Hurting Your Company?

Oh wow, you’re the CEO!?  SENIOR Vice President, you must be really important! …YUCK! Titles Influence Actions Think about this. If you automatically attribute certain rights and privileges...
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The Illium Cafe: Lessons in Customer Service and Word of Mouth

Last Thursday I had a meeting with the someone in downtown Troy New York, to talk about the work we’re doing with OurTroy.com. I had just eaten quickly before the meeting and I stopped into the...
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