Hidden Value in “Out of Market” Leads

by Jesse | Sep 24, 2008 | General

Dealing With “Out of Market” Leads

Regardless of how well you target your messaging and pre-qualify your leads, you can always do better. In addition, you will always get some leads that slip through that are “out of market”, or that are clearly not looking for what you have to offer.

What do you do in those cases? I’ve seen a number of approaches. Some just flag the lead as “dead”, or “junk” and never look at them again. Some send them an automated follow up email that attempts to clarify what their product or service is, and invites them to respond if they are in fact truly interested. Your approach really depends on your business/market/product.

What if You Could Provide a Bit More Value?

What if when you receive a lead that is clearly out of market, you could clarify your product or service AND point them in the right direction if they are really looking for something else? Then, you could also ask them to refer your product or service to someone they know that may have a need for it. Maybe even include a special offer, and some kind of incentive to refer someone?

This could be done in a two step approach – clarify first, then upon response send them in the right direction, or all in one step.

For example:

Thanks for your interest in ABC Pizza Management Software. ABC Pizza Management is the only business management solution developed specifically for Pizza shop owners.

Based on the information you’ve provided, it looks like you are looking for a CRM solution for your Pet Store. While our software is flexible, ABC Software is built specifically for Pizza shop owners and may not be the best fit for you. A few possible solutions that you may want to take a look at are:

– Pet Shop Pro (www.petshoppro.com)
– Pet Store Control Suite (www.petstorecontrolsuite.com)

By the way, if you know any Pizza shop owners, please let me know or send them my way. Here’s a link that you can direct them to, and if they become a customer, I’ll even send you 50% of their first months usage fees!
www.pizzapizzamgr.com/register.aspx?yourname

I hope I’ve been helpful, and all the best.

Again, how well this will work and how easily it will scale depends on your business/market/product. It also doesn’t need to be an email, as this could potentially work really well over the phone. Think about the impression you’d leave by going out of your way to meet that person’s need in an unexpected way.

Additional Value To Be Derived

One thing to also keep in mind is that over time, you will probably see some sort of trend with regards to the misunderstandings about your product. This should:

• Tip you off as to how you can improve your messaging
• Enable you to scale the above approach, by helping you identify the handful of solutions that you suggest on a regular basis.
• Give you insight into potential partnerships (depending on the volume), even if only as a referral agent.

Why not give it a try for a period of time, and compare it against your current approach?

What do you do, Jesse Kliza?

by Jesse | Sep 17, 2008 | General

Chris Brogan posted a question this morning, looking for feedback regarding what people felt new marketers and new media marketing agencies should be doing. As always, Chris’ post and the related comments are well worth the time to read in their entirety.

So what do you do Jesse?

I’ve thought about what I do, and I think it can be boiled down to this:

I help organizations explode the traps of traditional thinking about business, and realize the value of every individual.

Every individual that has any form of relationship with your organization (employee, customer, partner, prospect, etc) has value beyond what’s on the surface. Anyone can be an evangelist for your organization, anyone can bring you the “next big thing”, anyone can help you fix a business problem. It’s your job to let them, engage them and nurture them.

What is “new marketing” specifically?

As someone who’s been in marketing for almost 5 years now, having had no formal training, my thinking about business and marketing is almost exclusively shaped by my experience and personal character. I love people, and am a firm believer in the value of every individual. From a marketing perspective, this means I believe that organizations need to be as closely connected and engaged with their customers and market as possible. Marketing is a conversation. It’s not just about what YOU do as a company. It’s about what the INDIVIDUALS IN YOUR MARKET tell you you’ve done/do, what they tell OTHERS you’ve done/do, what they tell you they need and how YOU respond.

What about all the cool new tools?

New marketing isn’t just about the new tools, the new mediums, the messaging… it’s about changing an organization’s mindset and approach to how they operate and interact with their market.

Enough about what I think, what do you think?