Aug 25th 08 Posted by Jesse Kliza

The Illium Cafe: Lessons in Customer Service and Word of Mouth

Last Thursday I had a meeting with the someone in downtown Troy New York, to talk about the work we’re doing with OurTroy.com. I had just eaten quickly before the meeting and I stopped into the Illium Cafe to pick up a pack of gum, or some mints to help ensure my speaking was well received. I noticed right away that they had none available at the usual spot. I told the ladies behind the counter... read more

Feb 5th 08 Posted by Jesse Kliza

The Company-Customer Pact

At the Customer Service is the New Marketing summit yesterday, they handed out this great Customer-Company pact to all attendees: It’s excellent, and I support it whole heartedly! Definitely check it... read more

Oct 20th 07 Posted by Jesse Kliza

Golden Fox Restaurant: Lessons in Customer Service

Golden Fox Restaurant is a fairly new restaurant located in downtown Troy, NY. Myself and a friend went there to eat the day after its opening, and we both ordered a veal and crab dish. When our dinner arrived, the dish was excellent, though we had expected that there would be actual lumps of crab in the dish, not just a sauce made with crab. When our waiter stopped back to check on us, we asked him if... read more

Jul 20th 07 Posted by Jesse Kliza

Stillwater Wood and Iron: Lessons in Customer Service

I just got off the phone with the owner of Stillwater Wood and Iron, a small solid wood furniture manufacturer and retailer in the area, and I wanted to pass along a few small reminders about great customer service. I recently bought a small table and chairs set there, and while I was there I looked for a TV cabinet but couldn’t find anything in the size I needed. The owner took down all my... read more