Mar 30th 08 Posted by Jesse Kliza

The new Starbucks “Idea Engine”

I walked into Starbucks Friday afternoon for a cup of tea, and came across this: I knew what was coming… Starbucks recently launched a new site called mystarbucksidea.com, powered by Salesforce Ideas. I love it when I see a company (especially a large name company like Starbucks), utilizing technology to listen to and involve their customers in more of what they do. I thought it was cool that they... read more

Mar 10th 08 Posted by Jesse Kliza

Creating a Culture of Innovation: Setting Expectations

As a leader, setting the expectations of your team/employees is YOUR responsibility, and is the first step in creating a culture of innovation within your organization. So, how do you set expectations? Communicate them! It’s important to communicate your expectations clearly. These expectations should be both what YOU expect from your team/employees, but more importantly, what THEY should expect... read more